IBPS CSA XVI Recruitment 2026 Notification Out | Apply Online for 11,403 Customer Service Associate Posts @ ibps.in
The Institute of Banking Personnel Selection (IBPS) has released the official CRP CSA-XVI Notification 2026 for the recruitment of 11,403 Customer Service Associate (CSA) posts in Participating Public Sector Banks across India for the vacancies of 2027-28. Eligible graduates can submit their online applications from 01 August 2026 to 21 August 2026 through the official IBPS website. The recruitment process includes an Online Preliminary Examination, Online Main Examination, Document Verification, and Provisional Allotment. State/UT-wise vacancies have been announced for 37 States/UTs, with Uttar Pradesh (1,731), Karnataka (1,414), Maharashtra (1,051), and West Bengal (946) having the highest number of vacancies.
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About Institute of Banking Personnel Selection (IBPS)
The Institute of Banking Personnel Selection (IBPS) is an autonomous organization that conducts recruitment examinations for Public Sector Banks and other financial institutions in India. Through the Common Recruitment Process (CRP), IBPS selects eligible candidates for various banking positions across participating banks. The CRP CSA-XVI recruitment is being conducted for Customer Service Associate (CSA) vacancies for the financial year 2027-28.
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IBPS CSA XVI Recruitment 2026 Highlights
| Particular | Details |
| Organization | Institute of Banking Personnel Selection (IBPS) |
| Recruitment Name | CRP CSA-XVI |
| Post Name | Customer Service Associate (CSA) |
| Total Vacancies | 11,403 |
| Recruitment Year | Vacancies of 2027-28 |
| Application Mode | Online |
| Selection Process | Preliminary Exam, Main Exam & Provisional Allotment |
| Job Location | Across India |
| Official Website | https://www.ibps.in |
Important Dates
| Event | Date |
| Online Registration Starts | 01 August 2026 |
| Last Date to Apply Online | 21 August 2026 |
| Payment of Application Fee | 01 August to 21 August 2026 |
| Application Correction Window | 2 Days After Registration Closure (Will be notified) |
| Pre-Examination Training | September 2026 |
| Preliminary Examination | October 2026 |
| Preliminary Result | November 2026 |
| Main Examination | December 2026 |
| Provisional Allotment | March 2027 |
Vacancy Details
The number of vacancies will be announced by the participating Public Sector Banks separately. State-wise and category-wise vacancies will be made available during the recruitment process.
- Post Name: Customer Service Associate (CSA)
- Recruitment Process: CRP CSA-XVI
- Recruitment for Participating Public Sector Banks
- Vacancies relate to the financial year 2027-28
- Candidates can apply for only one State/UT
State / UT-wise Vacancy Details
| State / UT | Total Vacancies |
| Andaman & Nicobar | 18 |
| Andhra Pradesh | 186 |
| Arunachal Pradesh | 45 |
| Assam | 349 |
| Bihar | 491 |
| Chandigarh | 20 |
| Chhattisgarh | 265 |
| Dadra & Nagar Haveli | 18 |
| Daman & Diu | 7 |
| Delhi | 415 |
| Goa | 61 |
| Gujarat | 698 |
| Haryana | 196 |
| Himachal Pradesh | 97 |
| Jammu & Kashmir | 67 |
| Jharkhand | 182 |
| Karnataka | 1,414 |
| Kerala | 108 |
| Ladakh | 6 |
| Lakshadweep | 11 |
| Madhya Pradesh | 570 |
| Maharashtra | 1,051 |
| Manipur | 42 |
| Meghalaya | 22 |
| Mizoram | 17 |
| Nagaland | 31 |
| Odisha | 337 |
| Puducherry | 26 |
| Punjab | 481 |
| Rajasthan | 392 |
| Sikkim | 28 |
| Tamil Nadu | 675 |
| Telangana | 191 |
| Tripura | 64 |
| Uttar Pradesh | 1,731 |
| Uttarakhand | 145 |
| West Bengal | 946 |
| Total | 11,403 |
Bank-wise Vacancy Details
| Participating Bank | Total Vacancies |
| Canara Bank | 2,330 |
| Punjab National Bank | 2,002 |
| Indian Bank | 1,669 |
| Central Bank of India | 1,303 |
| Bank of Baroda | 895 |
| Indian Overseas Bank | 765 |
| Bank of Maharashtra | 428 |
| UCO Bank | 412 |
| Bank of India | 380 |
| Punjab & Sind Bank | 366 |
| Union Bank of India | NR (Not Reported) |
Educational Qualification
- Candidates must possess a Graduation degree in any discipline from a University recognized by the Government of India or an equivalent qualification.
- The candidate should possess a valid mark sheet or degree certificate on or before the prescribed eligibility date mentioned in the official notification.
- Candidates should have basic computer knowledge.
Age Limit
- Minimum Age: 20 Years
- Maximum Age: 28 Years
- Age relaxation is applicable for reserved categories as per Government of India and IBPS rules.
Application Fee
- SC/ST/PwBD/ESM Candidates: ₹175/- (Inclusive of GST)
- All Other Candidates: ₹850/- (Inclusive of GST)
- The fee is payable online only.
- Application fee once paid is non-refundable.
Selection Process
- Online Preliminary Examination
- Online Main Examination
- Document Verification
- Provisional Allotment
Exam Pattern
| Stage | Subjects | Marks | Duration |
| Preliminary Examination | English Language, Numerical Ability, Reasoning Ability | 100 | 60 Minutes |
| Main Examination | General/Financial Awareness, General English, Reasoning Ability & Computer Aptitude, Quantitative Aptitude | 200 | 160 Minutes |
How to Apply
- Visit the official IBPS website.
- Click on "CRP CSA" and then select "CLICK HERE TO APPLY ONLINE FOR CRP–Customer Service Associates (CRP-CSA-XVI)".
- Complete the New Registration process using a valid mobile number and email ID.
- Fill the online application form carefully.
- Upload the required documents including Photograph, Signature, Left Thumb Impression, Handwritten Declaration, SSC/SSLC Certificate and other applicable certificates.
- Pay the prescribed application fee through online mode.
- Submit the application form.
- Download and print the submitted application form and e-receipt for future reference.
Documents Required
- Recent Passport Size Photograph.
- Candidate Signature.
- Left Thumb Impression.
- Handwritten Declaration.
- SSC/SSLC/10th Certificate.
- Graduation Mark Sheets and Degree Certificate.
- Category Certificate (SC/ST/OBC/EWS), if applicable.
- PwBD Certificate, if applicable.
- Valid Photo Identity Proof.
- Other documents as specified in the official notification.
Important Instructions
- Candidates can apply for vacancies in only one State/UT.
- Application should be submitted online only.
- Keep the registered email ID and mobile number active until completion of the recruitment process.
- Candidates must preserve the Registration Number and Password.
- No change in selected State/UT will be permitted after final submission.
- All future announcements will be available only on the official IBPS website.
Important Links
| Description | Link |
| Official Notification (PDF) | Download Here |
| Window Notification (CRP-CSA-XVI) (PDF) | Download Here |
| Apply Online | Apply Here |
| Official Website | Visit |
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Contact Details
- Organization: Institute of Banking Personnel Selection (IBPS)
- Official Website: https://www.ibps.in
- Candidate Grievance Portal: https://cgrs.ibps.in
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Tags
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- IBPS Online Form 2026
- Graduation Bank Jobs
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- IBPS CSA Vacancy 2027-28
Disclaimer: This article has been prepared for informational purposes based on the official IBPS CRP CSA-XVI Notification for recruitment of Customer Service Associates (CSA) for vacancies of 2027-28. Candidates are advised to read the official notification carefully before applying. All information including eligibility criteria, examination schedule, application process, fees and selection procedure is based on the official notification. In case of any discrepancy, the official notification issued by IBPS shall prevail. Keep checking the official IBPS website for the latest recruitment updates.